Frequently Asked Questions Back Up

Product

Why is Real Frankincense Superior?

Ancient practices. A commitment to pure sources of ingredients and sustainability while giving you a natural non-toxic but highly effective result is what sets us apart from the pack. 

I have acne-prone/oily skin. can I use Real Frankincense Products?

Contrary to popular belief, adding oil to your skincare routine can actually help to balance your skin and reduce the appearance of acne. Frankincense is naturally anti-bacterial and works to tighten the skin and re-balance skin tone. Conventional oil-free acne solutions often use harsh drying methods that dehydrate skin. Because of this, the skin increases its sebum production in an attempt to balance and restore hydration. Your natural oils cannot secrete properly when skin is dehydrated, so dirt and impurities get stuck in pores. 

Can I use your products when pregnant?

Absolutely! Our products are sustainable, non-toxic and never use any harmful chemicals. 

Do you offer samples?

We do not have any samples at this time. However, we offer full refunds within 60 days of purchase if you are at all unhappy with your Real Frankincense Products.

Are your products cruelty free?

Absolutely! We love animals and would never dream of testing on any of our furry friends no matter where they are in the world.We do not sell into countries that require animal testing either. 

What is the shelf life on your products?
Our products are always made with the safest ingredients and never compromised with unnatural preservatives. As such, each has a shelf life of approximately 36 months.
    where are your products made?

    All of our products are made with love even with our complex supply chain. We harvest our Boswellia Carterri Resin in Somaliland, Distill the resin in the United Kingdom and manufacture our products in sunny Colorado, USA. 

    Product Ingredients

    What are the benefits of Frankincense?

    Frankincense has been shown to:

    1. Helps Reduce Stress Reactions and Negative Emotions

    When inhaled, it’s been shown to reduce heart rate and high blood pressure. It has anti-anxiety and depression-reducing abilities, but unlike prescription medications, it does not have negative side effects or cause unwanted drowsiness. For example, in mice, burning Boswellia resin as incense had antidepressive effects. “Incensole acetate, an incense component, elicits psychoactivity by activating TRPV3 channels in the brain.” (1a)

    2. Helps Boost Immune System Function and Prevents Illness

    Studies have demonstrated that frankincense has immune-enhancing abilities that may help destroy dangerous bacteria, viruses and even cancers. (1b) It can be used to prevent germs from forming on the skin, mouth or in your home. This is the reason many people choose to use frankincense to naturally relieve oral health problems; the antiseptic qualities of this oil can help prevent gingivitis, bad breath, cavities, toothaches, mouth sores and other infections from occurring. (2)

    3. May Help Fight Cancer or Deal with Chemotherapy Side Effects

    Frankincense oil has been shown to help fight cells of specific types of cancer. (3) A 2012 study even found that a chemical compound found in frankincense called AKBA is successful at killing cancer cells that have become resistant to chemotherapy, which may make it a potential natural cancer treatment.

    4. Astringent and Can Kill Harmful Germs and Bacteria

    Frankincense is an antiseptic and disinfectant. It has the ability to eliminate cold and flu germs from the home and the body naturally and can be used in place of chemical household cleaners.

    5. Heals Skin and Prevents Signs of Aging

    Frankincense has the ability to strengthen skin and improve its tone, elasticity, defense mechanisms against bacteria or blemishes, and appearance as someone ages. It helps tone and lift skin, reduces appearance of scars and acne, and heals wounds. It can also be beneficial for fading of stretch marks, surgery scars or marks associated with pregnancy, and for healing dry or cracked skin.

    6. Balances Hormone Levels

    Frankincense oil reduces symptoms associated with menstruation and menopause by balancing hormone levels. It can help relieve pain, cramps, constipation, headaches, anxiety, nausea, fatigue and mood swings. Frankincense oil also helps with regulating estrogen production and may reduce the risk of tumor or cyst development in premenopausal women.

    7. Eases Digestion

    Frankincense helps the digestive system properly detox and to produce bowel movements, reduces pain and cramping in the stomach, can relieve nausea, helps flush out excess water from the abdomen that can cause bloating and even relieves PMS-related stomach pains. (4) It does this by speeding up the secretion of digestive enzymes, increasing urination production, relaxing the muscles of the digestive tract and also helps improve circulation, which is needed for proper digestive health. It’s been shown to be beneficial in reducing symptoms of leaky gut syndrome, chronic colitis, ulcerative colitis, Crohn’s disease and IBS. (5)

    8. Acts as a Sleep Aid

    Frankincense essential oil is useful in lowering levels of anxiety or chronic stress that can keep you up at night. It has a calming, grounding scent that can naturally help you to fall asleep. It helps open breathing passages, allows your body to reach an ideal sleeping temperature and can eliminate pain that keeps you up.

    9. Helps Decrease Inflammation and Pain 

    Frankincense can inhibit the production of key inflammatory molecules associated with conditions like arthritis, asthma, painful bowel disorders like IBS and many more conditions. (6) It can be useful in helping prevent the breakdown of the cartilage tissue and has been shown to significantly reduce levels of dangerous and painful inflammation, making it a natural treatment option for pain-related conditions that affect the muscles, joints and tendons.

    Do your products contain fragrance?

    All of our products have real nature made essential oils that provide benefits but also provide an incredible scents. 

    Are your products sustainable?

    Yes, sustainability is the name of the game. From our raw materials to our packaging we are focused on creating a sustainable company that leaves everything better than when we started and found it. Know you are supporting goodness when you use and experience our Real Frankincense products. 

    Are your products gluten free?

    All of our products are gluten free. However, customers with allergies should review our ingredient decks with their healthcare provider prior to purchasing our products.  To view a product’s ingredient deck, find that particular product on the "Shop" page, then scroll down until you see "Full Ingredient List" on the right-hand side

    Are your products nut free?

    As of right now, yes. 

    Do your products contain silicones, sulfates, parabens, phthalates, etc?

    We don’t formulate our products with any of the bad stuff. We say adios to silicones and sulfates! They are terrible for your body. We use a facility that doesn't use them either to avoid any cross-contamination. 

     

    Orders

    Can I use more than one discount code at checkout?

    Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now & hang onto the other for your next purchase!

    How can I check the status of my order?

    You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to keep an eye out for your Real Frankincense. For any further questions, please feel free to reach out to us at support@realfrankincense.com.

    Are Real Frankicense Products one-time purchases?

    Yes, all of your orders at Real Frankincense are one time purchases. We will not send you any product that you haven’t ordered yourself!

    Shipping & Billings

    Where does Real Frankincense ship to?

    We ship World Wide!

    What shipping methods are available?

    Your shipping is always complementary on ever order and this will be mailed via standard ground (3-8 days). If you need shipping expedited, there will be a fee that will automatically calculate depending on where you are shipping your Real Frankincense products.
      
    For international orders to UK, Canada & Australia, only standard international shipping is available at this time. Standard shipping rates depend on country, and free shipping is applied to orders exceeding $100.00.

    How soon after I place an order will my product ship?

    Each order is packed with love, so please allow 1-2 business days for your order to be processed. Orders placed prior to 1:00 PM EST will begin processing same day, while orders placed Friday after 1:00 PM EST through Sunday will begin processing the following business day. You will receive an email with tracking information the day your order ships.

    How can I edit my shipping address?

    If you notice a mistake in your shipping address, please email us at support@realfrankincense.com as soon as possible so we can update your address accordingly.

    When will my credit card be charged?


    Your credit card will not be charged until after your order has been processed.

    What forms of payment do you accept?

    We accept all major credit cards and PayPal. Please note that all values on our site are listed in USD.

    Returns & Exchanges

    Can I return my products?

    Yes. If you are not completely satisfied with your MoMI order, you can return your product for a full refund within 60 days of purchase.  To begin the return process, please email support@realfrankincense.com.

    How soon will I get my refund?

    We will issue your refund within one business day of receiving your returned product back in our warehouse and will follow with a confirmation email after this has been done. The refunded amount should be available on your card within 7-10 business days.

    What items are non-refundable?

    Any items that are marked as final sale as well as any free gifts or promotional items with retail value.

    Does Real Frankincense cover the cost of shipping for returns?

    Yes. When returning your item(s) we will issue you with a pre-paid return label. Simply print it out and send your product back.

    What if my product is damaged?

       We are more than happy to replace a damaged product with the same item. Please just send us an email at support@realfrankincense.com.